About Us

History

United Medicare is both a medical doctor recruitment agency and also a CRB umbrella body, is an agency that was formed in 2001 by a doctor who still is in regular practice within the NHS. CRB checks were performed for the registered doctors and then provided as an umbrella body. The demand from clients progressively increased with significant referral of clients leading to more than 2500 registered clients who use the CRB umbrella body services. All the internal database and software applications have been developed in-house since inception with no third party application or provision. There is a low staff turnover and more than thirty years of combined CRB experience between the existing staff.

It is a limited company that is an SME with no parent or subsidiary organisation. There is a dedicated and experienced team who know everything about Criminal Records Bureau and another team who are involved in medical recruitment. United Medicare is a corporate member of Recruitment and Employment Confederation (REC), ISO 9001:2000 Certified for quality management and ISO 27001 security audit. We are currently in the process of preparing for CHECK/CLAS check and HMG audit.

United Medicare has been a registered body for Criminal Records Bureau (CRB) disclosures since the inception of this service during 2002. We have provided enhanced CRB disclosures for our registered medical doctors that were recruited for placements in hospital or surgeries. Our existing team have a combined experience of more than thirty years in performing CRB checks. Training materials have been developed that will enable new staff to be quickly trained and nominated as a counter signatory for the CRB. The lead signatory is a registered medical doctor who understands the importance of CRB checks and their implications.

We have performed CRB checks for other organisations as an umbrella body for more than five years and aim to provide a high level service for our registered client organisations. Clients include both small and large organisations throughout the UK and there is in excess of 2500 organisation registered with United Medicare for the CRB services. A high level of expertise has been provided in managing, advising and completing CRB check for the registered clients.

United Medicare was successful in securing a contract for providing CRB checks for Torbay Council through a tendering process during 2007 and successful again in November 2010 when re-tendered for another four years. We have been successful in reducing direct and indirect cost and the duration for processing the CRBs for this local authority and process at least 3000 to 4000 CRB application forms per year. We manage all the individual business units with both accounts provided for each business unit and on a consolidated basis.

We now provide electronic invoicing through which orders can be raised and matched to each individual CRB check. As requested we provide a separate invoice for each CRB check that is matched against the purchase order number. A Service Level Agreement (SLA) was agreed with Torbay Council that we have successfully maintained and continue to do so. We can provide a guarantee backed up with a bond for maintaining the agreed service level agreements (SLA).

In addition we process CRB application forms per year from all other clients such as Schools, nursing homes, care homes, rest homes, Dentists, opticians, Will writers, child care facilities and other miscellaneous organisations. United Medicare can provide the service of handling and storage of all disclosure certificates if required. The service can be tailored which includes individualised report generation according to the needs of each client organisation. This can include providing reports on the number of disclosures carried out annually for each department or business unit within the client organisation, including reports detailing the average duration for each CRB and the shortest and longest time taken. No CRB disclosures are retained for more than six months, continuous internal audits are carried out once every six months and the external ISO 9001 audit annually.

What are Umbrella bodies?

The CRB state that ‘An Umbrella Body is a Registered Body that provides other non-registered organisations with access to the Criminal Records Bureau's (CRB's) services.’

Simply put registered Umbrella bodies such as United Medicare handle all the CRB requirements of other non-registered organisations across the UK. United CRB, a trading name of United Medicare for handling CRB, are responsible for facilitating, assisting and managing the CRB application process for all current and future staff of those non-registered organisations. United CRB offer personal account management to every organisation it deals with ensuring our customers receive the finest service available.

Who requires the services offered by Umbrella bodies?

The CRB state ‘if your organisation has a requirement for less than 100 checks per year you have no option but to use the services of an Umbrella Body.’

Even if your organisation has a requirement for more than 100 CRB checks per annum it is advisable to leave this to the experts. In addition, we can still provide online or eBulk CRB to speed up the process by reducing the postal delay.

Security Certification – ISO 27001:2013 audit

• ISO 27001:2013 is an internationally recognised security standard.
• A set of policies, processes & procedures that help us manage security in a high quality, consistent and auditable fashion.
• ISO 27001:2013 reinforces to our customers and suppliers how seriously we take security and completed through a UKAS accredited organisation.
• You can be sure that we take every aspect of security seriously.
• As our business continues to grow we need to have processes in place to ensure we all consistently work to the same high standard.

Additional Security

• Procedures are regularly independently audited by Government appointed CLAS consultants.
• Penetration testing through CESG CHECK approved service provider.

Management Certification - ISO 9001:2008 audit

We have been certified since 2004 for our management processes.

General Data Protection Regulation (GDPR) 2018

United Medicare is registered under the and complies with all relevant data protection legislation. All personal and sensitive data is only used for the purpose it is intended and is stored in a secure environment.